Shipping

  • Shipping Terms and Conditions

  • We ship orders from the United Kingdom and currently offer tracked delivery for customer orders.

  • Our standard UK shipping service is Royal Mail Tracked 48. This service typically arrives within 2 to 3 working days after dispatch, but delivery times are estimates only and are not guaranteed.

  • Orders are usually processed within [1-2 working days for stocked items 4-5 for custom made items], excluding weekends and public holidays. If a different dispatch timeframe applies, it will be stated on the product page or at checkout before you place your order.

  • Shipping charges are shown at checkout before payment is completed. The total order price, including delivery costs and any applicable taxes, will be displayed before the order is confirmed.

  • Customers must provide a full and accurate delivery address when placing an order. Online sellers must give customers a clear opportunity to review and correct order details before the order is completed.

  • Once your order has been dispatched, we will send a shipping confirmation email with tracking details where available. We use tracked delivery as our standard service so customers can monitor delivery progress.

  • If your parcel is delayed, please allow extra time during peak periods, courier disruption, severe weather, strikes, or public holidays. Under UK distance-selling rules, goods should generally be delivered within 30 days unless a different timeframe has been agreed with the customer.

  • If an order is returned to us because the delivery address was incorrect, incomplete, or the parcel was not collected, we may ask you to pay the redelivery cost before the order is sent again.

  • For international orders, delivery times vary by destination. Customers are responsible for any customs duties, import VAT, clearance fees, or other local charges unless we state otherwise at checkout.

  • Cross-border selling rules can differ between countries, including delivery, tax, and returns obligations. Customers ordering outside the UK should check local import rules before purchasing.

  • If your item arrives damaged or does not arrive within a reasonable time, please contact us at [your email address] within days of the expected delivery date so we can investigate with the carrier.

  • These shipping terms should be read together with our Refund Policy and Terms and Conditions. They do not affect your statutory rights under UK consumer law, including cancellation rights for distance sales and rights relating to goods that are not as described, not fit for purpose, or not of satisfactory quality.